Training attitudes and behaviours

The Dean of a management school recently said to me that it was impossible to train attitudes and behaviours in a classroom environment. I was speaking to a delegate today from my training course to TSYS in November, Jennifer Lanaway, who was kind enough to say, 'It was refreshing to be on a course that focussed on attitudes and behaviours rather than on processes. I saw a number of 'light bulb' moments from the cohort and positive changes in attitude and behaviour from my co-workers immediately after the course'. So, it is possible, we just don't focus on it sometimes.